Apply Money Between Invoices or On Account

The Apply Money Between Invoices Or On Account feature is used to adjust balances between invoices within a customer account. You may want to use this feature in the following situations:

  • The original receipt was applied to the wrong invoice.
  • The customer wants a premium audit or endorsement credit balance applied to outstanding debit invoices.
  • To apply an "on account" receipt to open invoices.
  1. In the Customer Center, open the appropriate customer record.
  2. On the Views menu, click Register.
  3. Expand the policy row containing the invoice you want to apply from by clicking anywhere on the policy row except the policy link.
  4. In the Actions column, click Apply Money Between Invoices or On Account.
Field Name What's This?
Apply From

These fields pre-fill based on the "From" invoice selected in the Customer Center.

Apply From What is this?
Date

The Date defaults to the current system date, but can be changed.
Amount

The Amount defaults to the invoice balance of the selected invoice, but can be changed. If incorrect, type in the amount you wish to move to the "To" invoice.
Division

The Division defaults to the division assigned to the invoice from which you are applying and cannot be changed.
Apply From Invoice

This field contains the policy number, invoice number, invoice effective date and invoice balance of the invoice from which you are applying, and cannot be changed.
Apply To
Option What is this?
Invoice

Select this option if you want to apply the invoice to another invoice. Choose the appropriate invoice from the Invoice drop-down list.

If you want to apply the invoice to an invoice with a zero balance, select the Include Zero Balance Invoices check box, and select the appropriate invoice from the Invoice list.

Only invoices that match the division assigned to the "From" invoice appear in the list.

If you want to apply money to an invoice in a different division that you can access, choose the Allow Interdivisional checkbox and select the appropriate invoice from the "Invoice" list, which includes all invoices in all divisions you can access.
Policy On Account

Select this option if you want to apply any invoice transaction to a Policy On Account.

Only policies that match the division assigned to the "From" invoice appear in the list.

If you want to apply money to a policy on account in a different division that you can access, choose the Allow Interdivisional checkbox and select the appropriate policy from the "Policy" list, which includes all policies in all divisions that you can access.

Example

A customer's down payment of $5,000 was applied in full to an invoice for the package policy during the receipt process.

$1,000 should have been reserved as a deposit to a pending umbrella policy, for which an invoice is not yet issued but a policy record does exist.

Move the $1,000 to the Policy On Account option for the umbrella policy to reflect properly on the customer statement pending posting of the invoice.
Customer On Account

Select this option if you want to apply any invoice transaction for the customer to that same Customer's On Account.

Example

A customer's down payment of $5,000 was applied in full to the existing policy during the receipt process.

$1,000 should have been reserved for a policy for which coverage cannot be bound.

Rather than have the customer statement reflect an incorrect receipt amount to the existing policy, you can move the down payment to Customer On Account status, until coverage is placed or a refund is issued.