DocuSign Status and Descriptions

When a document is sent through DocuSign for a signature, the status and description can be different depending on where you are looking. The table below shows the status and descriptions as they appear in AMS360, DocuSign™, and Insurlink.

DocuSign	Insurlink	AMS360 Silent Activity	Description
In Process	Out for Signature or Awaiting my Signature	eSignature Request Out	The AMS360 user/sender has sent the document(s) for signature.
Completed	Completed	eSignature Reply In	The AMS360 user/sender has received the signed document(s).
*Voided	Voided	n/a	The AMS360 user/sender voided the document before it was completed.
*Correcting	Correct	n/a	The AMS360 user/sender started to correct an In Process document, but hasn't saved the changes.
**Declined	Declined	n/a	A signer for the document has declined to sign it.
***See Additional Information	Unavailable	n/a	The sender DocuSign account has been closed/canceled. Any document still Out for Signature / In Process is no longer available.

*Action performed in DocuSign by sender while logged into sender DocuSign account.

**Action performed by DocuSign signer when document is ready to preview and sign.

***Indicates the DocuSign Account has been closed/canceled. This also confirms the VSSO User access to the e-signature product has been removed by a VSSO Admin. Any document still Out for Signature/Awaiting my Signature/In Process has been deleted and therefore unavailable.

For a complete list of DocuSign Document Statuses, click here. (Doesn't apply to Insurlink )