Troubleshooting the DocDesigner Add-In

The AMS360 DocDesigner provides the ability to easily create and manage Schedules, Proposals, and Summaries by using the AMS360 Add-In in Microsoft Word 2007 and greater. If you do not see the AMS360 Add-In in Word, use the following troubleshooting guide.

 

The AMS360 DocDesigner Add-in is a COM Add-in in Word.
  1. Click the File Tab  > Word Options > Add-Ins.
  2. Add-ins and application extensions are categorized as follows:
Name What is this?

Active Application Add-ins

Lists the extensions that are registered and currently running in your Office program.

Inactive Application Add-ins

Lists the add-ins that are present on your computer but are not currently loaded.

Document Related Add-ins

Lists template files that are referenced by currently open documents.

Disabled Application Add-ins

Lists add-ins that were automatically disabled because they are causing Office programs to crash.
  • The AMS360DOCDesigner Add-in should be listed under the Active Application Add-ins.
  • If the AMS360DocDesigner is Inactive, see Enable Installed Add-Ins, below.
  • If the AMS360DocDesigner is Disabled, see Verify Disabled Add-Ins, below.
  1. Click the File tab  > Word Options > Add-Ins.
  2. In the Add-ins box, identify the add-in that you want to enable. Note the Add-in type located in the Type column.
  3. In the Manage box, select the Add-in type that you noted above. Click Go.
  4. Select the check box for the Add-in you want to enable. Click OK.
  1. Click the File tab (2011) or Microsoft Office Button (2007) . Click Options.
  2. Click Trust Center > Trust Center Settings > Add-ins.
  3. These settings are not selected by default unless you work in an organization where your Information Technology (IT) Administrator changed the defaults.
  • Require Application Add-ins to be signed by Trusted Publisher
  • Disable notification for unsigned add-ins
  • Disable all Application Add-ins (may impair functionality)

None of these options should be selected unless set by an IT Administrator. Selecting one of these settings could disable the AMS360 DocDesigner Add-In. Please see your IT Administrator for assistance.

  1. Click the File tab (2011) or Microsoft Office Button (2007) . Click Options.
  2. In the Manage box, select Disabled Items. Click OK.
  3. Select the Add-in you want to enable. Click OK.