Undelivered Notification Messages

 

For additional information regarding the Outbound Notification Service (ONS), please refer to the ONS 101 General Help Page.

Undelivered Notification Messages lists the messages unsuccessfully sent to the recipient as set up in Notification Service Setup. You can use this utility to determine the reason why the message was not delivered and then re-send it. You can also delete messages from this form.

An updated pop-up message that includes additional details regarding the blocked notification recipients is displayed when users log into AMS360 (assuming there are any blocked notifications). This message is displayed if notifications continue to be blocked for the recipient. This message is also displayed when an Administrator is logged into AMS360.

Clicking "OK" will take you to the administration center within AMS360. Clicking "Cancel" will dismiss the notification until the next time the Administrator logs in.

 

You must have security rights to access this utility.

Accessing UNMs

  1. Navigate to the AMS360 Administrator Center.

  2. On the Utilities Menu, click "Undelivered Notification Messages."

  3. To access Undelivered Notification Messages, the AMS360 user should have access to the menu item.

Checking the UNM Form

  • Check the Undelivered Notification Message form to see if any messages were undelivered.

  • For recipients who have undelivered messages, check the configuration of the recipient to see if the recipient has the correct URL and notification types. If not, correct them.

  • Contact the person responsible for the recipient to see if the notification is (a) turned on or (b) properly configured for the URL in the settings.

  • Once these corrections are made, you can delete the notifications or resend them.

  • The existing “Last Attempt” message is changed to display “Creation Time.” Creation Time is defined as the time when a notification was originally created.

    • When “View Details” is clicked, it displays the notification message.

    • If you delete a message for a failed recipient, it deletes every unsent message for that recipient. New messages will continue to be sent (presuming the recipient is responding).

  • This function allows the most common use case to repair broken recipient configurations.

    • If your recipient does not need to see old unsent notifications, you may delete them all.

    • If your recipient needs to see old unsent notifications, you may resent them all after you repair the configuration or the notification recipient.

  • Changes to the Notification Service Setup Form:

    • When you Turn a notification recipient to "Delivery Status Off," you will see a warning message telling you this decision will delete any undelivered notifications for this recipient.

Automatic Shutdown Of Blocked Recipient

No user intervention is required to turn off broken notifications. Broken or unused notifications will be shut off after two weeks, rather than offering the potential for blocking notification queues whenever a large global change is applied.

If a notification recipient is misconfigured or not responding it will be not require customer intervention.

  • If the notification recipient is set to "Single Retry," it will try each notification twice and then delete the notification. Notifications will continue to attempt to be sent to the recipient

  • If the notification recipient is set to "Blocking," all notifications for that recipient will remain in the queue, where the oldest will be resent to the recipient up to nine times over a two-week- period. If the recipient has not accepted the notification within those two weeks, that recipient will be automatically turned off. This process will delete all pending notifications for that recipient. The Administrator will see a warning message when logging into AMS360, warning of any notification recipients who are not accepting notifications.

A notification recipient is set up with a bad URI or whose recipient is not working. The following steps occur:

  • The administrator is notified upon login that some of their notification recipients are not being sent.

  • The administrator can either manually correct the configuration or else inform the notification recipient owner of the issue.

  • Once the issue is fixed, the administrator can either delete the old notifications or resend them.

  • If the administrator chooses to ignore the issue, any notifications set to "Blocking" that are not responding will be shut off after two weeks of not accepting notifications. Notifications for recipients set to "Retry Once" will continue to be sent unless the configuration is manually changed, but all failed notifications will be deleted automatically.

The following menus are available in a data entry form. Click each menu item to see detailed information. Note that the available menus vary depending on the form.

The following fields are available.

Resend

Check to send the message to the listed recipient. Upon saving the form, the message will be scheduled for delivery.

Delete

Check to delete the message, which removes it from the delivery queue.

Notification Recipient

The information entered in Notification Service Setup.

Contact, Phone, Email

Entered and selected in Notation Setup. Phone and email are for the Contact.

# of Notifications

Displays the total number of notifications in the queue for the recipient.

Create Time

Displays the date and time when the notification message was created.

Scheduled Transmit Time

The date and time when the next attempt to deliver the notification is eligible for transmission.

Reason for No Delivery / Undelivered

Lists the reason the notification could not be delivered successfully. Potential reasons include:

  • The service is not available.
  • The service is online, but an error has occurred.
  • The service is online, but it timed out during transmission.
  • Expired credentials.
  • Invalid credentials.
 

When a single message cannot be delivered, all messages to that endpoint recipient wait behind the transaction shown in this field in the Undelivered Notification Messages. These additional transactions are not displayed in this dialog.

Status

Indicates the current status of the notification. For example, "Waiting for Retry" or "Failed" (See Reason for Undelivered).

Details

Creates a .txt file with json content of the blocked notification message.

The following fields are available.

Check All Re-send

Vertafore suggests using this option if you are confident the messages can be delivered successfully. You can only select Check All Re-send or Delete, not both.

Check All Delete

Use to remove all undelivered messages from the grid and prevent them from being resent. Messages cannot be recovered after being deleted. You can only select Check All Resend or Delete, not both.

Uncheck All

Remove all checks made in either re-send or delete columns.

Re-send

As you research the undelivered messages and resolve the reason the delivery failed, check to resend the messages you are confident can be successfully delivered. When you save the form, these messages will be queued for delivery.

Delete

If you determine that you no longer want to send the message, check this box. When you save the data entry form, the messages are deleted.

Sort

You can sort any column with the sort icon in lowest to highest or highest to lowest order by clicking the column header.

Filter

Use the filter icon to narrow or expand the messages appearing in the grid based on your filter selection.

 

If you have checked to delete messages and then filter so that those messages no longer appear in the grid. They are still marked for delete, even though they do not currently display.

Move Columns

You can move columns to see information important to you grouped together or at the beginning on the grid. For more information about working in grids, see Type-in Grids, Grids, and Tables.

Beginning with the AMS360 23R3 release, we have moved to a new, more detailed message. These details are noted below. When user logs into AMS360, a pop-up message is displayed, the contents of which are determined by the existence or absence of blocked notifications.

  • To provide better ONS support to agencies, AMS360 will display the following pop-up message when an admin user logs in AND the agency has a blocked notification OR blocked notifications in the ONS queue.

    • A message shows the details as to how many days a notification recipient will be disabled, if notifications are continuing to be blocked for the recipient.

    • This message is displayed when the Administrator is logged into AMS360.

    • Clicking "OK" will take you to the AMS360 Administration Center.

    • Clicking "Cancel" will dismiss the notification until the next time the Administrator logs in

  • Shown below is the new notification message:

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