Service Pack Release Notes 06.20.2025
A new version of three different AMS360 versions — 24R1, 24R2 and 25R1 — has been deployed as of June 20, 2025, during the regularly scheduled maintenance window. These service packs each contain specific defect fixes and performance improvements. Users should expect AMS360 to be unavailable only during that brief period.
AMS360 24R1.9
Here is a listing of the five Defect Suites (DS) being fixed with this service pack release:
| defect suite | salesforce case No. | description of fix |
|---|---|---|
| DS12277 | 4127131 |
Fixed an issue where agencies making endorsements to policies and deleting vehicles / equipment, plus making Change Requests and using the comparison tool, and all were showing incorrect data. |
| DS12231 | 4144981 |
Fixed an issue where Trust Transfer Dates reverted to the previous date when performing the Save / Close and then Reopen functions. |
| DE61422 / DS12222 | 4238492 |
Fixed one of the triggers determined to be part of the issue regarding the "Global Change Division Consolidation Tool" failure. |
| DS12337 | 4166575 |
Fixed the "ChangedDate" integration issue between AMS360 and BenefitPoint. |
| DS11602 | 3977835 |
Fixed an issue where users were receiving an AMS360 error when opening emails in AMS360 and attaching emails to AMS360. |
AMS360 24R2.6
Here is a listing of the five Defect Suites (DS) being fixed with this service pack release:
| defect suite | salesforce case No. | description of fix |
|---|---|---|
| DS11602 | 3977835 |
Fixed an issue where users were receiving an AMS360 error when opening emails in AMS360 and attaching emails to AMS360. |
| DS12277 | 4127131 |
Fixed an issue where agencies making endorsements to policies and deleting vehicles / equipment, plus making Change Requests and using the comparison tool, and all were showing incorrect data. |
| DS12231 | 4144981 |
Fixed an issue where Trust Transfer Dates reverted to the previous date when performing the Save / Close and then Reopen functions. |
| DE61422 / DS12222 | 4238492 |
Fixed one of the triggers determined to be part of the issue regarding the "Global Change Division Consolidation Tool" failure. |
| DS12337 | 4166575 |
Fixed the "ChangedDate" integration issue between AMS360 and BenefitPoint. |
AMS360 25R1.2
Here is a listing of the five Defect Suites (DS) being fixed with this service pack release:
| defect suite | salesforce case No. | description of fix |
|---|---|---|
| DS11602 | 3977835 |
Fixed an issue where users were receiving an AMS360 error when opening emails in AMS360 and attaching emails to AMS360. |
| DS12277 | 4127131 |
Fixed an issue where agencies making endorsements to policies and deleting vehicles / equipment, plus making Change Requests and using the comparison tool, and all were showing incorrect data. |
| DS12231 | 4144981 |
Fixed an issue where Trust Transfer Dates reverted to the previous date when performing the Save / Close and then Reopen functions. |
|
DE61465 / DE61422 / DS12222 |
4238492 |
Fixed one of the triggers determined to be part of the issue regarding the "Global Change Division Consolidation Tool" failure. |
| DS12337 | 4166575 |
Fixed the "ChangedDate" integration issue between AMS360 and BenefitPoint. |
General Application Performance Improvements (No Salesforce Case Number)
AMS360 24R2.6
| description of fix | ||
|---|---|---|
|
Fixed an issue in the Receipt and Journal Entry WinForms, specifically the Direct Bill Deposit section, where the Company drop-downs were not clearing out as expected. |
||
| Improved the "Create Business Auto LOB" load time by 300 percent. |
AMS360 25R1.1
| description of fix |
|---|
|
Fixed an issue in the Receipt and Journal Entry WinForms, specifically the Direct Bill Deposit section, where the Company drop-downs were not clearing out as expected. |
| Improved the "General Ledger" load time by 200 percent. |
| Improved the "Create Policy" load time by 35 percent. |
|
Fixed an issue when creating a new policy where the list of employees in the executive/rep drop-down did not display when the primary exec/rep was inactive. |
| Improved the "Create Business Auto LOB" load time by 300 percent. |