Service Pack Release Notes 09.19.2025
New versions of AMS360 24R2 and 25R1 will be deployed on 9/19/2025 during the regularly scheduled maintenance window. These Service Packs contain defect fixes and performance improvements. Users should expect AMS360 to be unavailable during this time.
AMS360 24R2.7
Here is a listing of the six Defect Suites (DS) being fixed with this service pack release:
| defect suite | salesforce case No. | description of fix |
|---|---|---|
| DS12043 | 4100426 |
Fixed an issue where users editing a BenefitPoint customer received an error to add a required contact while trying to edit the customer, where a contact is required in AMS360. |
| DS12634 | 4223185 |
Fixed an issue where scheduled reports for an Agency were being generated minus any data. |
| DS12646 / DS12908 |
4225220 / 4277552 |
Fixed an issue on the “General Ledger Report” in both My Agency Reports and Classic Reports, where transactions were being duplicated; this caused debits and credits to be out of balance. |
| DS12894 | 4274787 |
Fixed an issue when Single Retry is set, where Agencies and third parties were losing ONS Notifications for WorkSmart. |
| DS12674 | 4229949 |
Fixed an issue where Policies were missing Department / Group data once a Division Consolidation was completed. |
AMS360 25R1.4
Here is a listing of the nine Defect Suites (DS) being fixed with this service pack release:
| defect suite | salesforce case No. | description of fix |
|---|---|---|
| DS12043 | 4100426 |
Fixed an issue where users editing a BenefitPoint customer received an error to add a required contact while trying to edit the customer, where a contact is required in AMS360. |
| DS12634 | 4223185 |
Fixed an issue where scheduled reports for an Agency were being generated minus any data. |
| DS12646 / DS12908 |
4225220 / 4277552 |
Fixed an issue on the “General Ledger Report” in both My Agency Reports and Classic Reports, where transactions were being duplicated; this caused debits and credits to be out of balance. |
| DS12894 | 4274787 |
Fixed an issue when Single Retry is set, where Agencies and third parties were losing ONS Notifications for WorkSmart. |
| DS12674 | 4229949 |
Fixed an issue where Policies were missing Department / Group data once a Division Consolidation was completed. |
| DS12806 | 4256527 |
Fixed an issue where users added more than one filter to the Detail view of a report in My Agency Reports, plus at least one of those filters had more than one selection, which then caused more data to return than was originally selected. |
| DS12920 | 4279238 | Fixed an issue where users could not create a Policy from a Submission. |
| DS12927 | 4280728 |
Fixed an issue where users encountered an error when generating the General Ledger Report in Classic Reports. |
| DS11098 | 3876108 |
Improved the time it takes to generate Commission Payable Statements by 70 percent. |
General Application Performance Improvements (No Salesforce Case Number)
AMS360 25R1.4
| description of fix | ||
|---|---|---|
| The Finance Company Net Balance Report in "My Agency Reports" will now generate data 200 percent faster. | ||
| After clicking on "Create Business Auto LOB," data will now load 1000 percent faster. | ||
| The Customer Net Balance Report in "My Agency Reports" will now generate data 500 percent faster. | ||