Service Pack Release Notes 01.14.2026
New versions of AMS360 24R2, 25R1 and 25R2 will be deployed on 1/14/2026 during the regularly scheduled maintenance window. These Service Packs contain defect fixes and performance improvements. Users should expect AMS360 to be unavailable during this time.
AMS360 24R2.11
Here is a list of the two Defect Suites (DS) being fixed with this service pack release:
| defect suite | salesforce case No. | description of fix |
|---|---|---|
| DS12907 | 4277238 |
Fixed an issue where multiple policies could not be pulled into a Direct Bill Statement. |
| DS13053 | 4308438 |
Fixed an issue where the "Edit" option was missing from the invoice WinForm for cancellation invoices when there were already invoices on the policy in advance of the cancellation effective date. |
AMS360 25R1.8
Here is a list of the nine Defect Suites (DS) being fixed with this service pack release:
| defect suite | salesforce case No. | description of fix |
|---|---|---|
| DS13053 | 4308438 |
Fixed an issue where the "Edit" option was missing from the invoice WinForm for cancellation invoices when there were already invoices on the policy in advance of the cancellation effective date. |
| DS12970 | 4289539 |
Fixed an issue when updating employee profiles, where a Default Branch was assigned but no other Business Unit levels were being assigned a default. |
| DS13728 | 4433774 |
Fixed an issue where, when users attempted to select multiple policies for creating activities, only policies in "Active," "Rewritten" or "Renewed" statuses could be selected. |
| DS13701 | 4428666 |
Fixed an issue where Scheduled Reports were erroring out when memory usage increased . |
| DS12922 | 4279575 |
Fixed an issue when a check was copied and the bank was changed, but which caused the check in WinForm to disappear with an error. |
| DS13375 | 4361201 |
Fixed an issue where the Billing Register Classic Report displayed the commission rate (percentage) in hashtag (###) format whenever Installment Reporting was selected. |
| DS13834 | 4456822 |
Fixed an issue where the following error message was generated while transferring data: "Server was unable to process request." |
| DS13861 | 4461374 |
Fixed an issue on the Classic Reports Balance Sheet>Net Change Reporting, where the amount was reflected in the beginning balance of the General Ledger number instead of the actual total amount of the Net Change. |
| DS13845 | 4459114 |
Fixed an issue where agencies were unable to generate an agency key from the AMS360 UI Admin center for ePay (when agency has a new business unit). |
AMS360 25R2.4
Here is a list of the 11 Defect Suites (DS) being fixed with this service pack release:
| defect suite | salesforce case No. | description of fix |
|---|---|---|
| DS12907 | 4277238 |
Fixed an issue where multiple policies could not be pulled into a Direct Bill Statement. |
| DS13053 | 4308438 |
Fixed an issue where the "Edit" option was missing from the invoice WinForm for cancellation invoices when there were already invoices on the policy in advance of the cancellation effective date. |
| DS12970 | 4289539 |
Fixed an issue when updating employee profiles, where a Default Branch was assigned but no other Business Unit levels were being assigned a default. |
| DS13728 | 4433774 |
Fixed an issue where, when users attempted to select multiple policies for creating activities, only policies in "Active," "Rewritten" or "Renewed" statuses could be selected. |
| DS13406 | 4367155 |
Fixed an issue when creating policy shells via EMS endpoints where the "Type" was always being shown as "Policy" type, instead of the Line of Business. |
| DS12366 | 4173762 |
Fixed an issue where Policy transactions were not being pulled into a Direct Bill Statement. |
| DS12922 | 4279575 |
Fixed an issue when a check was copied and the bank was changed, but which caused the check in WinForm to disappear with an error. |
| DS13375 | 4361201 |
Fixed an issue where the Billing Register Classic Report displayed the commission rate (percentage) in hashtag (###) format whenever Installment Reporting was selected. |
| DS13834 | 4456822 |
Fixed an issue where the following error message was generated while transferring data: "Server was unable to process request." |
| DS13861 | 4461374 |
Fixed an issue on the Classic Reports Balance Sheet>Net Change Reporting, where the amount was reflected in the beginning balance of the General Ledger number instead of the actual total amount of the Net Change. |
| DS13845 | 4459114 |
Fixed an issue where agencies were unable to generate an agency key from the AMS360 UI Admin center for ePay (when agency has a new business unit). |
General Application Performance Improvements (No Salesforce Case Number)
AMS360 25R1.8 and AMS360 25R2.4
| description of fix | ||
|---|---|---|
| The Certificate Golder Report – Generate CSV in Classic Reports will now load data 1000 percent faster. |