VSSO for RiskMatch

With RiskMatch’s migration to Vertafore Single Sign-on (VSSO), you can now use the same email and password to log in to RiskMatch as you do AMS360 Online, Vertafore Agency Platform, PL Rating, SalesTrack, Client Portal, and TransactNOW. Check out the new login flows below for existing VSSO customers and customers needing to complete the setup for the first time.

ClosedExisting VSSO customers

If you have existing VSSO credentials, you should now use those same credentials to log in to RiskMatch.

  • For VSSO-enabled users: On the new login screen the client will put in their email address and click Next, where they will then be prompted to enter in their password.
  • For FSSO-enabled users: On the new login screen the client will put in their email address and click Next, where they will then be navigated to their company's enabled SSO service.
Note

VSSO-enabled users will be able to update their passwords on the new password screen; however, FSSO-enabled users will have to update their passwords through their company's enabled SSO service.

  1. Click the Sign in with Vertafore SSO link on the RiskMatch welcome page.

VSSO Login

  1. The Vertafore Login page will open, enter your email and click Next.

  2. Enter your VSSO password and click Log In.

  3. You will be redirected to the RiskMatch application.

ClosedNew to VSSO

If you do NOT have existing VSSO credentials, follow the steps below to complete the one-time setup.

  1. You will receive an email from Ping prompting you to create a password.

  2. In the email click Join Now.

    1. Please note: This link expires after 10 hours.

Join Now

  1. You will be directed to a page to setup your VSSO password.

  2. Enter and confirm your new password and click Set Password.

  3. You will be redirected to the RiskMatch application.

Note: You will now be required to update your password every 60 days unless your VSSO administrator has changed this default.
ClosedIf the Join Now link has expired
  1. Click the Sign in with Vertafore SSO link on the RiskMatch welcome page.
  2. The Vertafore Log In page will open.
  3. Click Forgot Password?
  4. Enter your email address and click Send Request.
  5. You will receive an email prompting you to complete a one-time setup.
  6. After creating your password, go to the RiskMatch home page and click the Sign in with Vertafore SSO link.
  7. Enter your VSSO email/password and click Log In.
  8. You will be redirected to the RiskMatch application.
ClosedChanges to RiskMatch UI
  • The change password fields were removed from My Profile and create/edit user screens.

Change Password

  • RiskMatch will no longer send emails for new user creation or password changes, since these functions will now be handled by VSSO.

  • If you need to change an enabled user’s email address, please contact us at MyVertafore or call us at 1.800.444.4813, option 2 for Customer Support then option 4 for RiskMatch Support.

  • You will still be able to send a RiskMatch Welcome Email letting users know their account has been configured.

    • If the user does not have a VSSO account, an additional email will be sent from Ping including a link to create a VSSO password.

ClosedMulti‐Factor Authentication (MFA)

RiskMatch’s MFA process will be abandoned in favor of VSSO’s MFA. For those agencies using VSSO’s MFA today, your users will simply have to redo their MFA setup (setting up a phone number and/or email address for authentication) upon first-time login using VSSO credentials.

 

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