Error Messages in BenefitPoint LOB / Transaction Mapping
The following table explains how to resolve errors that may occur when you have personalized for LOB/Transaction mapping to route revenue for incoming BenefitPoint transactions.
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If the error message is |
Then |
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LobSubCd: xxxx and TransCd: xxx” is not in the Transaction LOB Mapping Code Table. |
A BenefitPoint transaction was sent for a LOB Sub Code and Transaction Code combination that has not been set up on your system. You must enter the LOB Sub Code and the corresponding Transaction Code in the Mapping Table on the Benefits Integration Transaction Code Personalization Page. |
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Transaction code options set to translate codes using line of business, but LOB mapping table not found. |
A BenefitPoint transaction was sent, but the mapping table was not set up on your system. You must enter the LOB Sub Code and the corresponding Transaction Code in the Mapping Table on the Benefits Integration Transaction Code Personalization Page. |