Frequently Asked Questions
Do I need to create VSSO user accounts for all of my existing users?
No. You should follow the process for current Vertafore customers.
Can I use VSSO with my AMS360 training agency?
Yes. You will need to go through the same activation process for your training agency, just as you did for your live agency.
In Credential Manager, how are changes to carrier information (such as company name) maintained?
The Vertafore TransactNOW team updates carrier information such as company name changes when notified by the carrier or by the PL Rating team. You do not need to update this information yourself.
How do I reset my password when I fail to enter it correctly three times in a row?
As a security precaution against automated attempts to guess your password, if your password is entered incorrectly three times in a row, your VSSO user account will be locked for 15 minutes before you can attempt to sign in again.
If you cannot remember your password, click the "Forgot my password" link to go thru the password reset process.
How do I reset my password after my account was disabled from not logging in for 60 days?
To get your account activated again, your admin will need to enable your account and then reset your password.
How often do I need to sign in to VSSO?
Once every 10 hours, or every time you close and re-open your browser, whichever comes first.
After switching to VSSO, can I still use my original login information to sign in?
Yes, for some products. AMS360, PL Rating, and ReferenceConnect will allow you to use your original login information. For products that run in a browser, like AMS360, you'll need to clear your browser cookies and close and re-open your browser to get back to the original login screen.
Do I need to go through the same activation for my home computer or my laptop?
No. When you open a Vertafore product on another computer, if you see the original login screen, remember to click the "Sign in with Vertafore Single Sign-On" link, and then enter your VSSO username and password. If you use TransactNOW, you will also want to install the new VSSO-enabled version of TransactNOW on the other computer. See AMS360 Help for information about installing TransactNOW.
What happened to the Admin Rights tab under Manage Users?
The Admin Rights tab has been replaced by the Roles tab. Administrators with full admin rights can use the options on this tab to grant full or group admin rights to other VSSO users.