Unable to Load Data

You may see that Process Dashboard is unable to load data. There may be several reasons for this:

• No Internet access on your computer.
• Some infrastructural issues such as a lost LAN connection or routing issues within your domain.
• The Application Server service has stopped.

You will need to verify whether the issue is limited to just your workstation or is affecting others. Often a simple reboot can resolve connection issues that are affecting only you. If the problem is more widespread or you cannot solve it through simple means, contact your ImageRight Administrator.

Below are some examples of how a loss of connectivity can appear in Process Dashboard.

Error loading the dashboard view.

An error occurred while navigating between chart panels in nested levels.