Troubleshoot Text Messenger
Available to Online Agencies who subscribe to this service.
The Text Messenger provides a way to text with your customers from within AMS360. For an over view see .
The Text Messenger icon in the footer of each AMS360 web page gives the status of Messenger. A white bubble or green bubble means its working as expected. However, when the bubble is grey - - it indicates something is wrong. Move your mouse cursor over the bubble to see the issue. It will be either:
- The Messenger Service is currently unavailable. Simply try again later.
- Text Messenger isn't configured. Notify your System Administrator to turn on the feature in the Administration Center.