Troubleshoot Text Messenger

Available to Online Agencies who subscribe to this service.

The Text Messenger provides a way to text with your customers from within AMS360. For an over view see .

The Text Messenger icon in the footer of each AMS360 web page gives the status of Messenger. A white bubble or green bubble means its working as expected. However, when the bubble is grey - - it indicates something is wrong. Move your mouse cursor over the bubble to see the issue. It will be either:

  • The Messenger Service is currently unavailable. Simply try again later.
  • Text Messenger isn't configured. Notify your System Administrator to turn on the feature in the Administration Center.

 

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