Workflow: Resolve Login and Password Problems

Login and password administration is an important part of securing your agency's data. Our applications are designed so users can manage their own login or password. However, you may occasionally need help from your System Administrator.

The information below is to help you resolve login issues and reset passwords.



Other issues that affect Logins and Passwords:

  • Passwords expire every 60 days. Did the user change the password and forget the new one?
  • The system at the Vertafore Data Center may be down for maintenance. These down times are well documented but, if you receive a message during login to "Try again later," this means that the system is unavailable.

If you can't login to AMS360 as the administrator (Admin) or to the VSSO Admin Console; or if the above steps don't clear the login or password problem, please contact Vertafore Support.

You can only have valid login information for the number of employees equal to the number of licensed users per your AMS360 contract. A valid login requires a User ID, Password, and assignment to at least one Security Group in Employee Setup.



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