Vertafore Single Sign-On Change Notification

We want to remind all admins of the upcoming changes to VSSO (Vertafore Single Sign-On). During our regular maintenance window on the evening of September 4, 2020, we will be upgrading the VSSO login experience as well as improving security settings within the application. No additional action is required by customers with this change.

How will you be impacted?

  • The login experience for Vertafore solutions through VSSO will look and feel different.
  • On the login screen, you can log in, recover your password, or change your password.

  • When logging in currently, the user goes to their product login such as or That login will redirect to the new VSSO login page just like it did with the old VSSO login page. If a user needs to go directly to VSSO (outside of a product), they should use the same URL as in the past > For those agencies that restrict access to URLs, you may need to add to the whitelist if users report issues getting to the VSSO Login page.

  • All previous security questions utilized during password resets will be removed from the application. Vertafore will transition from security questions to email verification to create additional security for our customers by using an additional distinct factor to confirm an end user’s identity. This helps customers to align with industry standards regarding the use of different factors such as something you know compared to something you have. Additionally, security questions are often repeated by different services and typically contain personal information. By changing to an email confirmation, it provides the benefit of reducing the amount of personal information that a company retains for security questions.

Vertafore is committed to educating you on these changes before they occur, as well as helping you to understand how they may impact you and your business, so you can continue to focus on serving your customers.

We encourage you to share these updates with your team members. If you have any questions or need additional assistance, please reach out to Vertafore Customer Support through MyVertafore or by calling 1.800.444.4813.




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