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This feature, or some fields and options described, might not be available depending on your settings, security rights, or platform package.

   

Apply Money Between Invoices or On Account

This feature is used to adjust balances between invoices within a customer account.

ClosedReasons for Using

ClosedAccessing Apply Money Between Invoices

  1. Open the desired customer and click the Registertab.

  2. Expand the Policy row containing the invoice you wish to apply from, by clicking the right-pointing arrow on the left side of the row.

  3. Click the Apply Money Between Invoices or On Account button located in the Actions column.

  4. The Apply Money Between Invoices form opens with the From invoice information defaulted.

  5. Apply the invoice as appropriate. For information on the Apply To(Invoice, Policy or Customer On Account) options, seeApply Money Between Invoices Selection Form, in this topic.

  6. Click Post, or Cancel if you wish to exit the form without taking action.

ClosedApply Money Between Invoices Selection Form

Field Name

What's This?

Apply From

These fields pre-fill based on the From invoice selected in the Customer Center.

Apply From

What is this?

Date

The Date defaults to the current system date, but can be changed.

Amount

The Amount defaults to the invoice balance of the selected invoice, but can be changed. If incorrect, type in the amount you wish to move to the To invoice.

Division

The Division defaults to the division assigned to the invoice you are applying From, and cannot be changed.

Apply From Invoice

This field contains the policy number, invoice number, invoice effective date and invoice balance of the invoice you are applying From, and cannot be changed.

Apply To

Option

What is this?

Invoice

Select this option if you want to apply the invoice to another invoice. Choose the appropriate invoice from the Invoice drop-down list.

If you want to apply the invoice to an invoice with a zero balance, check the Include Zero Balance Invoicescheckbox, and select the appropriate invoice from theInvoicelist.

Only invoices that match the division assigned to theFrominvoice appear in the list.

Policy On Account

Select this option if you want to apply any invoice transaction to a Policy On Account.

Only policies that match the division assigned to the From invoice appear in the list.

Example

A customer's down payment of $5,000 was applied in full to an invoice for the package policy during the receipt process.

$1,000 should have been reserved as a deposit to a pending umbrella policy, for which an invoice is not yet issued but a policy record does exist.

Move the $1,000 to Policy On Account for the umbrella policy to reflect properly on the customer statement pending posting of the invoice.

Customer On Account

Select this option if you want to apply any invoice transaction for the customer to that same Customer's On Account.

Example

A customer's down payment of $5,000 was applied in full to the existing policy during the receipt process.

$1,000 should have been reserved for a policy for which coverage cannot be bound.

Rather than have the customer statement reflect an incorrect receipt amount to the existing policy, you can move the down payment to Customer On Account status, until coverage is placed or a refund is issued.

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