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Troubleshooting the DocDesigner Add-In

The AMS360  DocDesigner provides the ability to easily create and manage Schedules, Proposals and Summaries by using the AMS360 Add-In in Microsoft Word 2007 and greater. If you do not see the AMS360 Add-In in Word, use the following troubleshooting guide

The AMS360DocDesigner Add-in is a COM Add-in in Word.

    ClosedVerify the Add-In is Active

  1. Click the Microsoft Office Button >Word Options>Add-Ins.

  2. Add-ins and application extensions are categorized as follows:

    Name

    What is this?

    Active Application Add-ins

    Lists the extensions that are registered and currently running in your Office program.

    Inactive Application Add-ins

    Lists the add-ins that are present on your computer but are not currently loaded.

    Document Related Add-ins

    Lists template files that are referenced by currently open documents.

    Disabled Application Add-ins

    Lists add-ins that were automatically disabled because they are causing Office programs to crash.

The AMS360DOCDesigner Add-in should be listed under the Active Application Add-ins.

    ClosedEnable Installed Add-Ins

  1. Click the Microsoft Office Button > Word Options > Add-Ins.

  2. In the Add-ins box, identify the add-in that you want to enable. Note the Add-in type located in the Type column.

  3. In the Manage box, select the Add-in type that you noted above. Click Go.

  4. Select the checkbox for the Add-in you want to enable. Click OK.

    ClosedVerify Trust Center Settings

  1. Click the Microsoft Office Button . Click Word Options.

  2. Click Trust Center > Trust Center Settings > Add-ins.

  3. These settings are not selected by default unless you work in an organization where your Information Technology (IT) Administrator changed the defaults.

  4. Require Application Add-ins to be signed by Trusted Publisher

  5. Disable notification for unsigned add-ins

  6. Disable all Application Add-ins (may impair functionality)

None of these options should be selected unless set by an IT Administrator. Selecting one of these settings could disable the AMS360 DocDesigner Add-In. Please see your IT Administrator for assistance.

    ClosedVerify Disabled Add-Ins

  1. Click the Microsoft Office Button . Click Word Options > Add-Ins.

  2. In the Manage box, select Disabled Items. Click OK.

  3. Select the Add-in you want to enable. Click OK.