Undelivered Notification Messages

Icon

Name

Function

Save

Saves the information you have entered on the data entry form without closing the form.

Save and Close

Saves the information you have entered on the data entry form and closes the form.

Form Letters

Initiates Form Letters.

Contacts

Opens the Contacts feature where you can look up names, addresses, phone numbers, and email addresses for a customer, company, additional interest, claims contacts, bank, employee, email contacts, master certificate holder, members of a target list, vendor, or other individuals entered throughout AMS360.

Activity

Suspense

Notes

DocManagement

Customer

Opens Customer Search in a new browser session (window).

Reports

Opens the Reports - All form so you can select a report, modify the selection criteria as appropriate, and either print, print preview, or create a .csv file for the report.

Notification Message Setup

Opens the Notification Service Setup where you can see additional information about the setup for the undelivered message and make any necessary changes.

Field

What is This

Resend

Check to send the message to the listed recipient. Upon saving the form, the message will be scheduled for delivery.

Delete

Check to delete the message, removing it from the delivery queue.

Notification Recipient

The information entered in Notification Service Setup.

Contact

Entered and selected in Notation Setup. Phone and email are for the Contact.

Phone

Email

# of Notifications

Displays the total number of notification attempts for this transaction awaiting delivery to the recipient.

Last Attempt

Displays the last date and time an attempt was made to transmit the notification.

Scheduled Transmit Time

The date and time when the next attempt to deliver the notification is eligible for transmission.

After the Scheduled Transmit Time another notification must occur to trigger the release of this row. With minimum database activity (i.e., a weekend) a message could stay in the Undelivered dialog for many retries and many days.

Reason for Undelivery

Lists the reason the notification could not be delivered successfully.  Potential reasons include:

• The service is not available.

• The service is online, but an error occurred.

• The service is online, but timed out during transmission.

• Expired credentials.

• Invalid credentials.

When a single message cannot be delivered, all messages to that endpoint recipient wait behind the transaction shown here in the Undelivered Notification Messages. These additional transactions are not displayed in this dialog.

• There are 7 maximum retries (for a total of 8 attempts) before a transaction goes to a status of Failed. It is up to the user to either manually retry the transaction, or delete it.

• When multiple messages are held preventing delivery for the same entity (for example, many changes to the same customer, policy, etc) and the situation is resolved allowing for delivery, the endpoint recipient receives all instances held. Each of these transmissions is a snapshot of the entity at the time the transaction is released.

• To view any additional transactions needing attention, save, close, then re-launch this window.

Status

Indicates the current status of the notification. For example, Waiting for Retry, or Failed (See Reason for Undelivery).

Details

Creates an .xml file that displays in Internet Explorer.

Function

What does this do?

Check All Re-send

Vertafore suggests using this option if you are confident the messages can be delivered successfully. You can only select Check All Re-send or Delete, not both.

Check All Delete

Use to remove all undelivered messages from the grid and prevent them from being resent. Messages cannot be recovered after being deleted. You can only select Check All Resend or Delete, not both.

Uncheck All

Remove all checks made in either re-send or delete columns.

Re-send

As you research the undelivered messages and resolve the reason the delivery failed, check to resend the messages you are confident can be successfully delivered. When you save the form, these messages will be queued for delivery.

Delete

If you determine that you no longer want to send the message, check this box. When you save the data entry form, the messages are deleted.

Sort

You can sort any column with the sort icon in lowest to highest or highest to lowest order by clicking the column header.

Filter

Use the filter icon to narrow or expand the messages appearing in the grid based on your filter selection.

If you have checked to delete messages and then filter so that those messages no longer appear in the grid. They are still marked for delete, even though they do not currently display.

Move Columns

You can move columns to see information important to you grouped together or at the beginning on the grid. For more information about working in grids, see the Type-in Grids, Grids, and Tables topic.