This feature, or some fields and options described, might not be available depending on your settings, security rights, or platform package.

The Primary Service Team consists of one account executive (Exec) and one account representative (Rep) per policy in AMS360. It may also include a broker, if applicable.

You cannot delete a member of the Primary Service Team, even when no billings exist on the policy. Instead they must be inactivated as part of a Replace action.