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This feature, or some fields and options described, might not be available depending on your settings, security rights, or platform package.

Workflow: Suspending an Invoice

When you suspend an invoice, you are saving it in an unposted state, pending completion and/or correction. The system may automatically suspend an invoice in the case of an abrupt system interruption. If an interruption occurs during invoicing, check the Suspended Billing view in the User Center to complete any interrupted posting.

Examples of situations where Suspending an Invoice might be used are:

    ClosedSuspending an Invoice

An invoice can be suspended at any time before it is posted.

  1. From the policy Invoice form, click on the Suspendbutton , or select Suspend from the Filemenu. The Invoice Form Closing form displays.

  2. Type the reason you are suspending the invoice into the Note for Suspended Billing field. Example: Asked for confirmation of agency commission at 15%.

  3. Click the Suspend & Close button. This returns you to the Policy form.


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