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Workflow: Using the Event Log and Event Viewer

TheEvent Log and Event Viewer are tools provided with Windows to record and display certain workstation events. Some events are informational, such as when a program started and stopped, while other events can indicate an important hardware or software condition that requires reporting and possible maintenance.

Every Windows workstation has Application, Security, and System event logs for recording Windows events. Installing AMS360 creates another log to record AMS360 events. The Event Viewer is used to view and manage the contents recorded by these event logs.

    ClosedViewing the Contents of an Event Log

To view the contents of an Event Log:

  1. Click Start on the Windows task bar and select Settings > Control Panel.

Some Windows XP configurations may list Control Panel without the Settings entry.

  1. In Control Panel, open Administrative Tools.

Some Windows XP configurations may show Administrative Tools in the Performance and Maintenance category.

  1. Click Event Viewer to open the viewer window.

  1. To view a log, click an item on the left-hand side (console tree) of the Event Viewer window. The recorded events from the selected log appear on the right.

  2. Double-clicking any event in the right-hand pane of the viewer opens the Event Properties window to display detailed information about the event.

  3. Click the Up and Down arrow buttons within the Event Properties window to move to the detailed information of the previous (Up) or next (Down) event. See the next section of this topic for instructions on emailing the event information to Vertafore Customer Care for review.

    ClosedEmailing an Event Log to Customer Care

Use this procedure when an error is received and you are requested to send the Event Log to Customer Care for review.

From the workstation that received the error:

  1. Click the Help link in the upper right-hand corner of a Center to display the Help menu.

  2. Click Email Event Log(s)... The Email Event Logs form displays.

  1. Check the appropriate Choose Event Log(s) boxes based on the logs your Customer Care Rep requested be sent. The email address defaults to AMS360Support@AMSWorld.com but can be changed, if so advised by Customer Care.

  2. Click OK. Your email client application opens a new email message form with the Event Log file as an attachment.

  3. Add any desired information to the body of the email message and click Send.

    ClosedSaving and Clearing the AMS360 Event Log

If it becomes necessary to clear the entries in the AMS360Event Log, it is recommended that the contents of the event log be saved before the log is cleared.

    ClosedTo Save an Event Log

  1. Follow the instructions in View the Contents of an Event Log earlier in this topic to display the Event Viewer.

  2. Click the AMS360Event Log on the left-hand side (console tree) of the Event Viewer window. The event log is highlighted in the left pane and the recorded event entries display in the right-hand pane.

  3. Click Action on the Event Viewer menu bar and select Save Log File As... from the menu. A Save window opens.

  4. Save the log file to My Documents. For the file name use a portion of your agency name, followed by the month and day (no punctuation). Example: Smith1015. The file name is appended with the file extension .evt.

    ClosedTo Clear an Event Log

  1. Click Action on the Event Viewer menu bar and select Clear All Events. The following message displays:

  1. Click No.

You can click Yes here for an opportunity to save the event log before clearing, but the Save procedure described above is a safer method, and avoids the undesired possibility of clicking No on this window and losing the event log data with no saved copy.

  1. Close the Event Viewer window.


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