From the Employee Center, search for and select an employee. With an employee record open, select Views > Suspense from the sidebar menu.

A brief summary of employee information appears below the employee name. Click here for information about what the summary includes.

Use View Options to choose criteria to refine or filter the information appearing in the view. For general information about using View Options, see Setting View Options.

Key View Options

Date Range

Select one of the pre-defined date ranges from the drop-down list on the left, or enter your own dates in the From/To fields on the right.

Date From/To

Enter a full date range or choose only a From date to see all items beginning with that date through current date. Alternately, choose only a To date to see all items from the date you began using AMS360 through the date entered.

Action

 Select an Action to filter the list to suspense items with that Action. Actions are set up by the system administrator in Activity Suspense Setup.

Color Setup

 Use the Color Picker to assign colors to suspense items that are Due Today and Past Due so that you can easily identify them in the list.

Max # of Records Returned

 Enter the maximum number of records to be displayed in a single page of the list. By default, AMS360 displays the first 100 records unless you enter a higher maximum number in this field.

To see the data that meets your selection criteria, click Apply View.

Suspense

Applies to: Employee Center

The Suspense view enables you to create, view, and/or update tasks related to the selected employee that have been logged for follow-up.

Key Fields

<Select/Unselect> box

Select an individual suspense item, multiple, or all suspense items.

<Additional Info Icon>

Select to display the full suspense information.

Due Date

Select the Due Date link to open the Activity/Suspense form for viewing the suspense details.

Priority

The suspense Priority (e.g., low, normal, critical) is set when the suspense is created.

By

The short name of the person who created the suspense (e.g., the person logged into AMS360 when the suspense was logged)

To

The short name of the person assigned to the suspense (e.g., the person who must complete the suspense).

Action

This is the Action (e.g., application, appointment, binder) assigned to the suspense.

Description

The Description for the suspense item.

By default, views and lists are limited to 100 items per page. In some Views you can choose to see more items, do any of the following, if available:

    • Use the arrows at the bottom of the page to view additional pages.*

    • Set the Max # of Records Returned field to a value greater than 100 in View Options.*

    • Use View Options to filter the results of your search.

For more information, see How to Sort Lists and Setting View Options.

*Not available for all lists.

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Create a new suspense?

To change the status of an incomplete suspense to complete, do the following:

  • Click the check box(es) corresponding to the item(s) you want to change.
  • In the toolbar, click Change Complete Status.
  • Click OK to confirm that you want to change the status.

You may delete only one suspense item at a time.

 

Deleting a suspense item removes it permanently from the database. Consider changing the status of the item to Complete instead of deleting it.

  • Click the check box corresponding to the item you want to delete.
  • In the toolbar, click Delete.

On the toolbar, click Export All. All items on all pages of the list are exported to Excel.

 

The export process retrieves the information from the database. If items have been added or changed since you refreshed the view, some information in the export file could be different from what you see in the grid.