Workflow: Emailing an Event Log to Vertafore Support

If you are asked by a Vertafore Support Representative to email an Event Log for problem analysis do the following:

  • On 360 Toolbox, click User Settings and Tools >Email Event Log(s). The Email Event Logs form opens.
  • From a data entry form, open the Help menu and select Email Event Logs. The Email Event Logs form opens.
  1. Enter the Case Number given to you by your Customer Care Representative. (Required)
  2. Change the email address to the email address provided by the representative.
  3. Mark the appropriate boxes based on the types of logs requested by the Customer Care (e.g., AMS360, System, Application).
  4. Click OK. An email form opens with the event logs included as attachments (file name ends in .evt).
  5. Click Send.

For more information about contacting Vertafore Support, see Contacting Vertafore Support.