Question

Answers

What sort of documents do I want to attach using the Doc360 feature?

Creating guidelines for the documents you will and won't attach in AMS360 prevents useless 'clutter' in your electronic files. Information that you need to retrieve easily or access frequently is a good candidate for Doc360.

What security levels will I need to set up for documents?

Doc360 allows you to secure documents so they can only be viewed by employees given security access.

What level of employee security do I want, and who needs access to Doc360?

Using AMS360Security Group Setup, you can assign various levels of access to documents.

How will I standardize file names within Doc360?

Decide upon your agency's file naming convention, and ensure its consistent use. System file names are generally assigned to a document at the time of import.

Will I use index keywords and/or numbers to identify and retrieve documents?

If so, how will I standardize index data within Doc360?

Indexing can help your agency identify, organize and retrieve files within the system. By assigning index keywords or numbers to your documents, you create file search criteria unique to your agency.

However, in order to avoid document retrieval problems, be sure that your agency uses a consistent indexing method.

When will the majority of paper documents be scanned, and who attaches them to the appropriate customer or center in AMS360?

You have three workflow options for scanning documents:

• Front-end: When the "hard copy" document arrives in the office, it is scanned and sent electronically to the CSR, Department Manager, or Bookkeeper for indexing and attaching.

• On-demand:The CSR or Bookkeeper scans the document and attaches it in the system.

• Back-end: The CSR or Bookkeeper reviews "hard copy" documents, decide what is to be scanned, and creates placeholders in the system for each file. The documents are then passed on to personnel in charge of scanning. After the documents are scanned, the electronic files are then matched to the system placeholders.