Open topic with navigation
Workflow: Using Dx360 AMS360 Diagnostic Utility
Dx360 is a diagnostic utility for AMS360. It automatically downloads to your workstation after the AMS360Workstation Client is installed. It may also be downloaded from the AMS360Help Center and installed on a workstation where the AMS360Workstation Client is not installed.
When it is download and installed from the AMS360Help Center, a short-cut is created on the Desktop.
When AMS360 performs slowly or fails to operate over a network, the Dx360 diagnostic tool provides basic network troubleshooting features to help find any networking issues.
From the Toolbox menu select System Administration > Utillities > Dx360 (Diagnostic Utility).
Hover over each Sub-Menu item to reveal it's purpose in the Details section.
|
Menu Options
|
Sub-Menu Options
|
|
Network Tests
|
|
Sub-Menu Options
|
What is this?
|
|
Ping
|
The DX360 Ping feature measures the length of time required to send data to a remote computer, and have that data echoed back.
|
|
TraceRoute
|
The DX360 TraceRoute feature measures each step of the Internet journey from your computer to a remote computer.
|
|
Path Ping
|
The DX360 Path Ping feature performs a combination of tests to provide you advanced information about your Internet connection. First the Internet route to a remote computer is determined, and then each step along the route is tested multiple times.
When the Path Ping has completed, you have the option to email the results to AMS Customer Care.
|
|
Speed Test
|
The easy to use Speed Test program tests the speed of your Internet connection directly to the Data Center. It provides results right on your workstation. The SpeedTest is a Java product from VisualWare, Inc. (http://www.visualware.com).
|
|
|
Workstation Utilities
|
|
Sub-Menu Options
|
What is this?
|
|
Clear Cache
|
The Dx360 Clear Cache utility empties the contents of several AMS360 application folders.
|
|
Change Configuration
|
The DX360 Change Configuration feature makes it easy to change other settings which affect the way AMS360 works. Make changes only when instructed to do so by Vertafore Customer Care, as incorrect values may cause new problems.
|
|
Email Event Logs
|
The Email Event Log utility emails one or more event logs to Vertafore Customer Care.
Use this feature only under the direction of Vertafore Customer Care. This feature requires a valid Customer Care case number. If you do not have a valid case number, please contact Vertafore Customer Care via My Vertafore for further assistance. Using this feature does not create a Customer Care case.
|
|
System Information
|
Use the System Information utility to collect hardware and software information about your computer.
When the utility has completed, you have the option to email the results to Customer Care.
|
|
Troubleshooting
|
The Troubleshooting utility installs recording software on your machine to assist Customer Care Representatives in troubleshooting problems.
Because Black Box records everything done during the recording session, (including private information such as any passwords you enter). While AMS protects any information you send to us, it is still prudent for you to avoid logging into personal web pages (such as your online bank account) while the recording is taking place. If you must login to a program or site while doing a recording, it is recommended that you then change your password after the recording has completed.
After the problem has been reproduced you will be given an option to transfer the troubleshooting information to Customer Care.
|
|
Accessing the Dx360 (Diagnostic Utility)