Outlook Errors

Here are some common errors you may encounter when using Outlook.

Description

When you log on to BenefitPoint using the Outlook plug-in the following error message appears:

414 error

Resolution

The above error may be caused by your password containing a special character such as ~ ! @ # $ % ^ * ( ) _ - + = \ } ] { [ ' : ; ? / . Special characters do not affect logging into the BenefitPoint application, however, they cannot be used when integrating with the Outlook Plug-in.

To resolve the error, your BenefitPoint password must be changed to one that does not contain any special characters.

To change the BenefitPoint password, use one of the following options:

  1. Log on to BenefitPoint as a Broker user.
  2. On the top left of the page click the My Profile link.
  3. Enter the Current password, then a New password and Re-type password.
  4. Click Save.

Or have a BenefitPoint Broker Administrator manually reset the password.

Description

When you click Save to BenefitPoint from Outlook the following error appears:

Error 500

Resolution

The above error may be caused by specific symbols in the subject line. Review Subject Line to remove symbols such as a colon(:), semi-colon(;), apostrophe('), etc. and then click Save to BenefitPoint.

 

Description

The Save to BenefitPoint button in Outlook 2007 fails to show in the menu bar or fails to function when clicked.

Resolution

  1. Close Microsoft Outlook 2007.
  2. From the Windows Control Panel open Add/Remove Programs.
  3. Uninstall all instances of the Outlook BenefitPoint Plugin v2 or Aptus Plugin v1.1.
  4. Have your IT department to run a Microsoft approved registry cleaner.
  5. Reinstall the BenefitPoint Outlook 2007 plug-in from here.
  6. Open Outlook to test.

You must be logged into My Vertafore to access the Outlook 2007 plug-in.