Contact Us

Use the Contact Us page to view email and telephone information you can use to contact Vertafore's customer support team, as well links to the Self-Service Portal, where you can log a customer support ticket, bug report, or enhancement request, and the Producer Manager online help.

ClosedView screen capture

To open the Contact Us page, from the Administration menu, select Contact Us. Or, click the Contact Us link in the footer of any page in Producer Manager.

The Contact Us page contains the following sections:

ClosedCustomer Support

Fields and controls include the following:

  • Customer Support Phone Number: Displays the telephone number of Vertafore customer support.

  • Customer Support Email Address: Click the hyperlink to open a new email message in your system's default email client application, with the Vertafore customer support email address pre-populated in the To field.

  • Client Self-Service Portal: Click to open the Vertafore Self Service portal login page, where you can log in to enter a Producer Manager customer support ticket, bug report, or enhancement request.

ClosedOnline Help

Fields and controls include the following:

  • Online Help: Click to open Producer Manager context-sensitive online help (i.e., help specific to the page that is open currently ). For more information, see Online Help.

Notes

Note: For more information about using the Self-Service Portal, see Printable Help Guides.

 

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