Request Milestones

Agreement created

Producer Express passes information about the producer's sales hierarchy to Producer Manager, and an agreement is recorded on the producer's record in Producer Manager.

Appointment Response Received

Producer Express receives at least one state response to a state appointment transaction request.

Appointment is Unavailable

When attempting to generate one or more appointment transactions as a workflow step in a request, Producer Express discovers that at least one appointment request failed or required more information.

Approval Letter Sent

An approval or welcome letter is sent via email notifying the producer that he or she is cleared to write business.

Assigned to Distributor

A request is placed in the work queue of a user in the Distributor user role.

Assigned to Guarantor

A request is placed in the work queue of a user in the Guarantor user role.

Assigned to Licensing Dept

Producer Express completes intermediary processing of a request and places it in the Generic Department Queue, in either Open or Error status. A licensing staff member moves the request to his or her personal work queue for manual processing.

Attainment of this milestone can trigger the system to send an e-vite.

Assigned to specialist

A request currently is in the personal work queue of a specific licensing staff person, who reviews the request, performs manual processing, or resolves errors.

Authorize Producer

Producer Express submits a sales authorization request to Producer Manager for a producer that is subject of an onboarding or maintenance transaction request.

Background Check Complete

Your company's chosen background check vendor returns a result to Producer Express for a background investigation request (triggered by a Bulk Background Investigations request), which you can review either in the Producer Express onboarding or maintenance transaction request or in the producer's record in Producer Manager.

BI Completed

Your company's chosen background check vendor returns a result to Producer Express for a background investigation request (triggered by an onboarding or maintenance transaction request), which you can review either in the Producer Express onboarding or maintenance transaction request or in the producer's record in Producer Manager.

BI Pause Complete

A user returns a request to AutoPilot processing that had been paused for manual background investigation information.

Build hierarchy

Producer Express builds an agreement hierarchy in Producer Manager, based on distributor information included in fields passed in a request.

Broker Dealer Information Retrieved

Producer Express obtains information about a requesting broker/dealer through DTCC integration.

Broker Dealer Lookup

Producer Express requests information about a requesting broker/dealer through DTCC integration.

Calculate Changes During Transaction

Producer Express tracks changes made to a producer's record as a result of an onboarding or maintenance transaction request.

Career Orientation completed

A user in the Recruiter role indicates that a producer candidate has completed the career orientation activity.

Check coverage policy

Producer Express checks whether a producer has met the carrier's minimum Errors and Omissions insurance policy requirements.

One of several reasons that a request may error.

Check distributor hierarchy

Producer Express checks the record in Producer Manager of the distributor/agency/upline indicated on the producer's onboarding request for an active agreement with the carrier.

One of several reasons that a request may show an error.

Check for duplicate packets

Producer Express AutoPilot validates that no Open or Pending requests exist that are identical to the current request (e.g., same producer, same request type, etc.). If an identical request exists, the current request is routed to the Error Queue for manual follow-up.

Check if producer exists in PM; Checking for Producer in PM

Producer Express AutoPilot verifies that producer's record exists in Producer Manager. If not, the request is routed to the Error Queue for manual follow-up.

Check for Recent BI

When Producer Express AutoPilot or a user manually submits a producer background investigation request, the system checks the producer's record in Producer Manager for an existing, recent, and valid background investigation result before submitting a new BI check request with your company's chosen BI vendor.

Check Required Evite Fields

Producer Express performs field-level validation to ensure that all required data exists in an onboarding or maintenance transaction request.

Child Packet Created

Producer Express auto-generates a dependent/child request from a parent request.

Child Packet Submitted

Producer Express submits a dependent/child request to AutoPilot processing.

Close out lead

A recruiter or marketing coordinator stops working a lead by clicking the Stop Processing Lead button in Producer Express, assigning the lead a status of Closed.

Attainment of this milestone can trigger the system to send an e-vite.

Complete Contract

Carrier licensing staff completes AutoPilot workflow processing steps.

Completed Licensing review

A licensing staff person when reviewing an Open request clicks the Resume Workflow button to re-submit a request to Producer Express automated processing.

Confirmed broker dealer is a DTCC LNA participant

Producer Express checks if submitting broker/dealer is authorized for DTCC LNA transactions.

Contracting Review; Home Office Review

Producer Express routes the request to the carrier licensing staff for review and processing.

Create Aliases

Producer Express sends a producer's alternate identity names that are captured during the interview process to Producer Manager, where they are added to the producer's record.

Creating Dependencies

When processing onboarding requests for an agency, one or multiple agency principals, and a roster of affiliated agents, Producer Express creates dependencies among the related requests. Configuration can be set so that the requests of the affiliated agents are paused until the agency and principal(s) requests attain a certain processing milestone.

Create External System Ids

When processing a maintenance request or bulk business data updates dependent request, Producer Express transmits external system ID data to Producer Manager for adding to a producer record.

Data has been extracted

The Transaction Data Web Service extracts request information from Producer Express.

Determine Authorized States By Writing Company

For a DTCC LNA TR (Terminate Relationship) transaction, Producer Express checks the states in which a producer is authorized to sell, based on appointing company and required items, for use in a termination notification.

Determine License Numbers

Producer Express looks up a producer's appointment state license number for use in appointment notification letter.

Distributor completed packet

A user in the Distributor role reviews and counter-signs forms on a request and routes the request to the next step in processing (e.g., carrier licensing staff).

Distributor data entry

An onboarding request is routed to the work queue of a user in the Distributor role.

DTCC Communication Sent

Producer Express extracts information from a request and submits it to the DTCC.

Executed contract

Producer Express AutoPilot or a user manually affixes electronic executive signatures to the electronic forms in an onboarding or maintenance transaction request.

Found Invalid Producer Address

When processing an onboarding request, Producer Express detects invalid address information for the producer in Producer Manager and prevents correspondence from being sent to the producer.

Found Invalid Submitter Address

When processing an onboarding request, Producer Express detects invalid address information for the request submitter in Producer Manager and prevents correspondence from being sent to the submitter.

Generate Appointment Requests

When processing a maintenance request or Bulk Appointments dependent request, Producer Express submits at least one producer appointment request to at least one state.

Generate External System Id

When processing a maintenance request or Bulk External System ID Updates dependent request, Producer Express validates that a requested update is allowable based on existing information in a producer's record in Producer Manager.

Generating Terminations

When processing a maintenance request or Bulk Appointment Terminations dependent request, Producer Express validates that a requested termination is allowable based on existing information in a producer's record in Producer Manager.

Generate Termination Requests

When processing a maintenance request or Bulk Appointment Terminations dependent request, Producer Express submits at least one producer appointment termination request to at least one state.

Get Background Investigation

Producer Express AutoPilot or a user manually submits a producer background investigation request to the background check vendor that has been configured for your company's instance of Producer Express and/or Producer Manager.

Get Demographics

In processing an onboarding or maintenance transaction request, Producer Express AutoPilot retrieves required demographic information from a producer's record in Producer Manager and overwrites existing demographic information in the request, if different.

Guarantor completed packet

A user in the Guarantor role reviews and counter-signs forms on a request and routes the request to the next step in processing (e.g., supervisory agent or carrier licensing staff).

HO BI Notification Sent

Producer Express generates a background investigation notification as part of a Bulk BI Notification request.

HO Initial Email Sent

Producer Express generates a an email notification as part of a request.

HO License to Renew

The carrier licensing department must renew the producer's license before continuing with the request.

Home Office Review

The carrier licensing department begins to process the request.

HO packet on hold

The carrier licensing department places the request on hold.

HO rejected contract-Failed BI

The carrier licensing department stops the request due to a failed background investigation.

HO Step One Complete

The first set of AutoPilot processing steps at the carrier licensing department completes.

HO Step Three Complete

The third set of AutoPilot processing steps at the carrier licensing department completes.

HO Step Two Complete

The second set of AutoPilot processing steps at the carrier licensing department completes.

Initial Questions

Producer Express populates External System ID inforation in a request with information obtained from the producer's record in Producer Manager.

Initialized Supervisory Agent

A supervisory agent to whom Producer Express sent an onboarding request answers an e-vite, opens the request and begins .

Invalid Appointment Check

Producer Express AutoPilot detects that an appointment transaction request is not supported either by the producer's state license and LOA information or the appointing company's state license or authorized lines information as recorded in Producer Manager. The request is routed to the Error Queue for manual follow-up.

Invite producer owners to become recruiters; Invite recruiters

When processing an agency roster request, Producer Express sends an evite to an agency principal to onboard all agency-affiliated producers.

Job survey completed

A user in the Recruiter role indicates that a producer candidate has completed the job survey activity.

Lead Assigned

A user in the Marketing Coordinator role is notified of a producer candidate to begin working as a lead.

Lead Started

A user in the Marketing Coordinator role begins working a lead on a producer candidate.

Lead Successfully Completed

A user in the Marketing Coordinator role concludes working a lead on a producer candidate in advance of converting the lead to a request (packet).

New Producer for PM

Producer Express detects that the record of a producer that is subject of an onboarding request does not already exist in Producer Manager, and therefore a new record must be created.

NW Principal Passed BI

Producer Express is informed that an agency principal has passed a background check as part of AutoPilot processing of an agency onboarding request.

Packet completed

Producer Express AutoPilot completes successful processing of a request, assigning the request a status of Processed.

Attainment of this milestone can trigger the system to send an e-vite or to extract request data for use by the Transaction Data Web Service.

Packet created

A user in the Recruiter role clicks the Convert to Packet button to convert a lead into an onboarding request (packet).

Packet Extracted

After processing, Producer Express extracts key data from the request and publishes it to the Transaction Data Web Service. Producers Express also extracts form images in the request and publishes them to the Transaction Image Web Service.

Packet rejected

A licensing staff person manually stops a request by clicking the Stop Packet button, assigning the request a Status of Closed.

Password sent to Supervisory Agent

Attainment of this milestone can trigger the system to send an e-vite.

Personal interview completed

A user in the Recruiter role indicates that a producer candidate has completed the personal interview activity.

Principal failed BI

Producer Express is informed that an agency principal has failed a background check as part of AutoPilot processing of an agency onboarding request.

Process PM Agreement

In processing a maintenance request or bulk business data updates dependent request, Producer Express transmits agreements data to Producer Manager for adding to a producer record.

Producer completed packet

After completing data entry in the Interview Questions on an onboarding request, a producer clicks the Send Now button to transmit the request to the next step in processing (home office or back to recruiter).

Attainment of this milestone can trigger the system to send an e-vite.

Producer completed packet

After completing data entry in the Interview Questions on an onboarding request, a producer clicks the Send Now button to transmit the request to the next step in processing (home office or back to recruiter).

Attainment of this milestone can trigger the system to send an e-vite.

Producer data added to PM

Producer Express AutoPilot adds a new producer record in Producer Manager and populates the record with information contained in an onboarding request.

Producer Data Entry

A producer to whom Producer Express sent an onboarding request accepts the electronic invitation (eVite), opens the request, and responds to the Interview Questions (i.e., enters personal data into the electronic request forms).

Producer Exists in PM

Producer Express detects that the record of a producer that is subject of an onboarding request already exists in Producer Manager, and therefore a new record need not be created.

Producer Writing Number Retrieval

Producer Express AutoPilot retrieves the external system ID of a specific, configured external system ID type from a producer's record in Producer Manager and copies it to a specified field in an onboarding or maintenance transaction request.

Ready for Extract

Image files of contracting agreements and other documents associated with a request are ready to be extracted through the Transaction Image Web Service and sent to the carrier's imaging system for record-keeping purposes.

Received in Home Office

Producer Express routes a request to the carrier licensing department for AutoPilot or manual processing.

Recruiter completed packet

A user in the Recruiter role completes initial data entry of an onboarding request and clicks the Send to Producer button.

Recruiter Data Entry

A user in the Recruiter role enters data into a new producer onboarding request in preparation of a producer's data entry.

Recruiter Review

A request has been routed back from a producer, guarantor, or supervisory agent to a recruiter for review. The request is in the recruiter's Awaiting Review queue on the recruiter Workspace.

Attainment of this milestone can trigger the system to send an e-vite,

Request sent to PM

Producer Express notifies Producer Manager of an ongoing onboarding or maintenance transaction request for a producer, creating cross-links between a Producer Express request and the producer's record in Producer Manager.

Request sent to producer

Producer Express sends an electronic invitation (eVite) to a producer to complete an electronic onboarding request.

Attainment of this milestone can trigger the system to send an e-vite.

Retrieved PDB report

Producer Express AutoPilot submits a request to retrieve a producer report from the NIPR Producer Database to automatically populate or update a producer's record in Producer Manager with compliance data. If the system cannot retrieve a PDB report on the producer, the request is routed to the Error Queue for manual follow-up.

Returned to recruiter

After completing data entry in the Interview Questions on an onboarding request, a producer clicks the Send Now button to return the request to the recruiter for review or additional recruiter data entry. When finished, recruiter click the Send to Home Office button to transmit the request to the carrier licensing staff.

Send Appointment Confirmation

Producer Express sends a carrier appointment confirmation (AC transaction) for a producer back to a requesting broker/dealer through DTCC integration.

Send Course Completions to PM

Producer Express re-maps training course codes obtained from DTCC to codes supported in Producer Manager for DTCC TU transactions.

Sent appointment letter

Upon state approval of an appointment request, Producer Express AutoPilot generates and issues an appointment letter to the producer.

Sent Approval Letter

Producer Express generates a form letter welcoming a producer and including the producer's writing number(s). The letter is a PDF attachment to an email.

Sent automated Appt. Letter

Upon state approval of an appointment request, Producer Express AutoPilot generates and issues an appointment letter to the producer.

Sent Letter

Producer Express generates a form letter welcoming a producer and including the producer's writing number(s). The letter is a PDF attachment to an email.

Sent password to guarantor

Attainment of this milestone can trigger the system to send an e-vite.

Sent password to producer

A producer accepts an electronic invitation (eVite), opens Producer Express, and clicks the Get My Password button. Producer Express sends an email containing a secure password to open the onboarding request.

Attainment of this milestone can trigger the system to send an e-vite.

Sent Regrets Letter

A licensing staff person manually issues a regrets letter to the producer using the Send Regrets Letter page prior to manually stopping the producer's request.

Sent Submitter Welcome Letter

Producer Express sends a carbon copy of a producer welcome letter to the onboarding request submitter.

Sent to Contracting

Producer Express routes a request to the generic work queue of carrier licensing staff.

Sent to Distributor

Producer Express routes a request to the work queue of a user in the Distributor role.

Sent to Guarantor

Producer Express routes a request to the work queue of a user in the Guarantor role.

Attainment of this milestone can trigger the system to send an e-vite.

Sent to Licensing

A user in the licensing specialist role completes initial data entry of a request.

Sent to Producer

Producer Express routes a request to a producer or producer candidate for data entry.

Sent to Recruiter

Producer Express routes a converted lead or request to the work queue of a user in the Recruiter role for data entry.

Sent to Supervisory Agent

Producer Express routes a request to the work queue of a user in the Supervisory Agent role..

Attainment of this milestone can trigger the system to send an e-vite.

Sent welcome letter

Producer Express generates a form letter welcoming a producer and including the producer's writing number(s). The letter is a PDF attachment to an email.

Started Packet

Producer Express creates a new request for a producer.

Submitted Business Units to PM

In processing a maintenance request or bulk business data updates dependent request, Producer Express transmits business units data to Producer Manager for adding to a producer record.

Submitted Locations and Departments to PM

In processing a maintenance request or bulk business data updates dependent request, Producer Express transmits locations and departments data to Producer Manager for adding to a producer record.

Supervisory Agent completed packet

A user in the Supervisory Agent role completes initial data entry of an onboarding request and clicks the Send to Producer button.

Synchronized Producer with External Sources

Producer Express triggers an automated data reconciliation of the producer's record in Producer Manager, and the record is updated with information obtained from external data sources, such as the national Producer Database, the Education Data Bank, or a third-party training certification clearinghouse.

Training coursework completed

A user in the Recruiter role indicates that a producer candidate has completed the training coursework activity.