Add Background Investigation

Displays summary information of the producer record currently open for review and/or updating.

Fields and controls in the Record Summary section include the following:

• Search Producer: Click the link to start a new search for a producer record. For more information, see Searching for Records.
• [Producer Name]: Displays the name of the individual or firm producer whose record currently is open in theReview/Update Producerpage. An icon to the left of the producer name signifies the producer's entity type, either individual () or firm ().Click the producer name link to refresh the producer record that is currently open in the Review/Update Producer page or to re-open the producer's record in the Review/Update Producer page from any other page in the system.
• Rating: If a producer has been assigned a productivity rating (no stars, meaning “not rated;” one star, “poor;” two stars, “satisfactory;” three stars, “good;” four stars, “outstanding;” or the symbol signifying a “Do Not Contract” alert), the display-only rating will appear to the right of the producer’s name.
• SSN: Individual producers only. Displays an individual producer's Social Security Number. The Social Security Number can be set per security role to mask the first five digits and display only the last four digits. For more information, see Maintain Security Role.
• EIN: Firm producers only. Displays a firm producer's Federal Employer Identification Number.
• External System ID: Displays the producer's identifier code in the external system that has been Vertafore-configured as your company's "preferred" system. For more information, see External System IDs, Configuration Options, and Advanced Producer Search.
• Active BU: Displays the short name of the business units to which a producer is actively assigned (sorted alphabetically). To expand the field to display all active business units, click the node ().
• NPN: Displays a producer's unique National Producer Number, assigned by the National Insurance Producer Registry (NIPR).
• Resident State/License: Displays the codes of the states that a producer claims as a resident state for licensing purposes (sorted alphabetically) and the producer's license numbers in those states. Includes active or inactive licenses. To expand the field to display all resident states and license numbers, click the node ().
• Additional States/Licenses: Displays the codes of the states in which the producer holds non-resident licenses (sorted alphabetically) and the license numbers in those states. Includes active or inactive licenses. To expand the field to display all resident states and license numbers, click the node ().
• Producer Contracting Workflow: If your company uses the onboarding and maintenance transaction component of the Sircon Platform, Producer Express, and a producer currently is associated with a request record in Producer Express, you can click the number in the field to launch Producer Express and view or work with the request record. (For more information, see the Sircon Producer Express Online Help.)
• Missing Required Information Alert: Displays an alert that the producer record lacks information that has been configured to be required in your company's deployment of the Sircon Platform. A producer record deficient of required information is considered "incomplete," and appointment or termination requests may not be submitted for the producer until the deficiency is corrected. Review the Quick Links box to identify and correct the specific details sections in the record with missing required information. For more information, see Configuration Options.
• CE Compliance: Display-only indication of a producer’s unfulfilled continuing education requirements. Indication will not appear if producer is current with continuing education requirements. Available by Vertafore configuration only; for more information, seeConfiguration Options.

Displays a table listing all currently recorded background investigations for a selected producer.

Fields and controls include the following:

• Add New Background Investigation (record only): Click to refresh the page.

• BI Firm: For each background investigation listed, displays the name of the background investigation firm that processed the BI request.  

• Investigation Types: For each background investigation listed, displays the types of background investigation(s) performed. Click a node () to expand the field to display all types performed; click the node () to collapse the field.

• Request Date: For each background investigation listed, displays the date on which the background investigation request was submitted.

• Status: For each background investigation listed, displays the status of the background investigation request (i.e., the actual request, not the result).

• Status Date: For each background investigation listed, displays the date on which the value displaying in the Status field was updated.

• BI Firm Result: For each background investigation listed, displays the result of the background investigation request as reported by the background investigation firm (e.g., Pass, Fail, Needs Review).

• Review Result: For each background investigation listed, displays a hyperlink to the background investigation firm's website, where an authorized user can log on and review details of the BI report.

• Edit: For each background investigation listed, click to open the Maintain Background Investigation page, where you can update the background investigation information or cancel or release an appointment request related to the background investigation.

• Submit a Background Investigation: Click to open the Submit Background Investigation page, where you can submit a background investigation request for the selected producer.

Offers edit fields and controls allowing you to record a background investigation for a selected producer.

Fields and controls include the following:

• Clear: Click to clear all information currently entered in the data entry fields.

• BI Firm Name: Required. Enter the name of the background investigation firm to which a BI request was submitted or from which BI results were returned. Minimum 2 characters; maximum 72 characters. May not contain double quote characters.

• Request Date: Required. Enter the date on which the BI was requested. Use the mmddyyyy date format. Or, click the Calendar button () to open a popup calendar from which you can click to select a date. Must be on or before the Status Date.

• BI Status: Required. From the dropdown menu, select a value representing the current status of the BI request (e.g., BI Firm is Processing Request, Error, Processed, Pending Submission, Submitted).

• Status Date: Required. Enter the date on which the value of the BI Status field last was updated. Use the mmddyyyy date format. Or, click the Calendar button () to open a popup calendar from which you can click to select a date.

• BI Result: From the dropdown menu, select a value representing the result of the BI as reported by the BI firm (e.g., Fail, Pass, Review).

• BI Result Date: Required if a value is entered forBI Result. Enter the date on which the value of the BI Result field last was updated. Use the mmddyyyy date format. Or, click the Calendar button () to open a popup calendar from which you can click to select a date. Must be on or after the Status Date.

• Review Result: From the dropdown menu, select a value representing the result of your company's internal review of the BI results (e.g., Fail, Pass, Review).

• Result Details URL: Enter the web address of the BI firm's website, where an authorized user may log in to review detailed BI results. Enter the address using the full, standard URL formatting (e.g., http://www.vertafore.com). Maximum 255 characters.

• Result Comment: Enter a free-form text comment. Maximum 1000 characters.

• Cost Center: From the dropdown menu, select a cost center to assign the fees for the background investigation transaction.

• BI Types: At least one required. Click to checkmark one or multiple checkboxes to select specific background investigation types to record for the select producer.

Fields and controls include the following:

• Save: Click to validate and commit information to the system.

• Return: Click to abort the operation and open the selected producer's record in the Review/Update Producer page.