AMS360 2023 R1 Release Notes

We are pleased to release AMS360 2023 R1. With each release, we are improving and updating AMS360 to provide you with the best possible experience.

What's New

Major Enhancements

IDEAS That Are Now Features Customer IDEAS Portal

Enhancement

Description

Check Approval

A bank account now has the option of requiring Check Approval as a two-step process, where one user creates a check and a second user approves and posts the check. We have added three new check types: ACH, Wire, and Outsourced check types.

Global Change Business Unit

Users can change the business unit on selected customers or policies within the AMS360 Administration Center. It is now possible to perform division changes on selected customers and policies within the application, thereby offering a faster turnaround.

NOTE: If you have an integration with either WorkSmart / ImageRight or BenefitPoint, you should contact your Vertafore Account Manager as to how these moves might affect those integrated products. If changes are needed in these integrated products, it may result in a professional services engagement.

Global Change Division Consolidation

Users may now consolidate a division into another division within the AMS360 Administration Center. Previously, consolidating divisions was a custom job performed by Professional Services.

NOTE: If you have an integration with either WorkSmart / ImageRight or BenefitPoint, you should contact your Vertafore Account Manager as to how these moves might affect those integrated products. If changes are needed in these integrated products, it may result in a professional services engagement.

Global Change for Personnel Import A .csv file can now be imported with a list of selected personnel that need to be changed. Whereas before it was only possible to change one person at a time via Global Change Personnel, bulk changes may now be performed.
Global Change Personnel In earlier versions of AMS360, all users had to be out of the system before the Global Change of Personnel process was able to run. It is now possible to run the process while users are in the system. Any customer or policy with an application lock will be skipped during the process and must instead be changed manually.
Customer Search: Enhance Phone # Search to Include Contacts and Dependents Searching by contact or dependent phone number brings the customer up as a match. This applies to all areas where the customer search function is available.
ACORD Form Additions and Updates Multiple ACORD forms have been updated with more recent forms.
Purge Policy Users are able to purge policies from the database that are no longer active, if they fall within a selected time frame within a closed fiscal year.
Purge Employee Employees who are no longer attached to data (such as policies that have been purged) are now able to be removed.
Spell Check With this release, Spell Check is now available throughout AMS360.
My Agency Report (MAR): Book of Business Report Enhancements We have added additional information to pull into the "Book of Business Report." This includes new view options grouping, adding policy numbers to groupings, and changing the wording for Customer to that of Customer Number, to be more accurate. A number of columns have also been added to the report.

Other Major Enhancements

Enhancement

Description

My Agency Report for Global Change of Business Unit [Update]

The Customer/Policy Extract was updated to include all inactive policies and submissions. This includes ALL policies.

Personnel Extract (MAR Report for Global Change for Personnel) [Update] The Personnel Extract was updated to remove all canceled policies and broker rows, while aligning everything with the Global Change Personnel business logic.
Performance: Primary Keys Added to Tables Missing Primary Keys

Three tables have been given primary keys to enhance performance. These tables are as follows:

  • dbo AFW_DocRelation

  • dbo AFW_GeneralLedgerFiscalYearEnd

  • dbo AFW_GeneralLedgerPeriod

Classic Report Change List As part of the Classic Check Register CSV Report, a number of .csv columns have been added.
MAR Report Change List

Numerous filters and selection criteria have been added to improve performance.

Update AMS360 Multi-factor Authentication to 12-Hour Standard

As previously designed, multi-factor re-authentication occurred in AMS360 every 30 days. With this release, for improved security, users will be prompted to re-authenticate after 12 hours. There is no workflow change for Multi-Factor Authentication*. Please view the Multi-Factor Authentication help article for assistance with setup.

* Reauthentication will now appear in an additional browser page instead of in a pop-up window.

Mapped ACORD Documents Information has been added to the Work with eForms Help page, listing three new form field maps: Dwelling Fire; Mobile Home; Personal Umbrella.
Enhanced Outlook Add-in to Support Federated Customers Federated (SSO) users will now be able to sign into the Outlook add-in with their credentials. VSSO users will also be able to sign in with their credentials using the same workflow as AMS360.
Worksmart Document View The WorkSmart imbedded viewer is no longer supported. Users will no longer see the WorkSmart Documents option in the Policy Side View drop-down menu.
Application Catalog: Security Group Assignment for Service Employees Admin users will now be able to designate specific Security Group access for API users.
Application Catalog: API User Access to Secured Customers

Admin users may now grant permission for API users to access customers marked as “Secured” within the AMS360 database.

Employee WinForms: Redesign Default Business Unit Assignment With this release, the Default Business Unit assigned to an employee will default to a customer, a policy, or both when an employee is creating a new customer or policy.
Transaction Type Displayed as NSA when Service Agreement Activity Created In the Activity grid, the transaction type of NSA will now display in the Trans. column if it is the Tran in the view activity popup (WinForm). First, create an activity with the transaction type of NSA. After it is saved and closed, go to the activity view and the type of NSA will be shown.
Updated Truckers Vehicle / Drivers Grid Users will now be able to type within the Truckers Vehicle and Driver grids, thereby mirroring what users can currently do within the business auto grid.
Update CSS in AMS360 to Match New Alloy Look The overall look of AMS360 has been modernized to improive the user experience, matching its design with other Vertafore products.
My Agency Report (MAR): Policy Locations Report User are now able to pull a report that displays policies within specific zip codes.
MAR: Unbilled Policy Report — Not Billable Users may now run a report with the selection of "Not Billable Only" to see policies that have not registered as billable under the "How Billed" category.
MAR: Transaction Report Enhancements Two new columns have been added to this report: "Estimated Revenue" and "Estimated Revenue Percent."