• Work with Process Dashboard
  • Navigating in Process Dashboard
  • Add a Dashboard
  • Copy a Service Level
  • Delete a Dashboard
  • Delete a Service Level
  • Define Service Levels
  • Edit a Dashboard
  • Make a Dashboard Your Default
  • Manage Who Can Create or Modify Service Levels
  • Manage Who Can Access Process Dashboard
  • View Task List
  • View Tasks for Specific Groups
  • Troubleshooting

Manage Who Can Create or Modify Service Levels

Access to who can modify service levels (SLAs) in Process Dashboard is controlled in Enterprise Management Console. If you do not have access to Enterprise Management Console, you should contact your ImageRight/WorkSmart system administrator to make these changes.

1. Log on to Enterprise Management Console.
2. Click User Management to expand it.
3. Click Functionality Rights.
4. Select the appropriate node to modify:
   1. Department
   2. Groups
   3. Roles
   4. User
5. Double-click the instance to modify it. For example, if you are granting access to a specific user, double-click the user name.
6. Scroll right and click the Functionality Rights tab.
7. Scroll down to the Process Dashboard – Create/Modify SLA option.
8. Double-click Process Dashboard – Create/Modify SLA to grant permission. Double-click again to deny access to the permission.

For more detailed information on assigning permissions, refer to Enterprise Management Console Help by clicking the Help menu or by pressing F1 in Enterprise Management Console.